Refund policy

RETURNS AND EXCHANGES

Your online purchase can be returned within 30 days of the purchase date, as long as it meets the following guidelines:

    • The product has to be returned with the original  attached tag.
    • There are no visible signs of wear and tear - product must be unworn.

    Flipchic will fully refund the cost of the products noted on your invoice if returned within these guidelines. Please note your original shipping costs (if any) will not be refunded.

    Please allow 4-5 days for your return to arrive at our fulfillment center.

    Upon receipt and inspection of your return, Flipchic will issue a refund in the amount you paid for the item(s) returned, to the original form of payment. Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution.

    EXCHANGES

    We do not offer traditional exchanges. Exchanges are processed as a return and a new order must be placed for the exchanged items. In order to process a return please follow our return instructions to return the unwanted merchandise and place a new order for the items you wish to receive.

    GIFTS

    Gift cards are non-refundable.

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    SHIPPING

    To return your product, you should mail your product to: FLIPCHIC INC, 1904 NE 204th Terrace, Miami FL 33179, United States

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    WRONG SIZE

    If you have received the wrong size upon arrival please contact Customer Service via e-mail. However, if you feel you have received the wrong size please make sure to try on your Flipchic to determine the sandal you received does not truly fit. Please refer to our size chart for clarification.

    WRONG STYLE OR COLOR

    If you have received the wrong style or color upon arrival please contact Customer Service via e-mail.

    DAMAGED OR DEFECTIVE PRODUCT

    If you have received damaged or defective product upon arrival please contact Customer Service. This does not include normal wear and tear or damages due to improper fit, alterations or misuse of your Flipchic product.

    Still have questions?? Please e-mail Customer Service any time at info@flipchicusa.com please allow 24-48 business hours for response.